Are you passionate about digital, customer service and data-driven marketing? Do you have an education in business, marketing and already a a first experience in the area of Marketing and Customer Service Management? At Keyrus we are transforming data into real value by creating personalised experiences for our client’s customers.

The ideal candidate needs to utilize a wide array of skills to interact with various stake holders at client organisations including Data Management, Operations, Marketing and Consumer Insights, Vendor Management, IT development, Legal and Compliance.

Self-motivation and a passion for technology and data applications in marketing & customer service will set this individual up for long-term success at our clients.

Responsibilities

The successful candidate will be responsible for working on some of the following tasks, although it would be a huge advantage if you have worked in all these areas.

As a Customer Solution Analyst, you will be analyzing the needs and gaps within the domain of Customer Service and/or Marketing for Keyrus' clients to improve and facilitate the automation and implementation of software and methodologies.

Depending on the mission, you will have the opportunity to combine several roles to ensure smooth implementations. This could be as a process designer, system & functional requirements analyst, test specialist or stakeholder manager. Or all these roles at the same time!

Talking to the business and having affinity with technology & software is essential and therefore some notions of or experience with programing is hugely beneficial. Experience as a citizen developer or Business Practitioner in marketing automation or Customer Service platforms is also a plus.

You will be helping clients in their Customer Service or Marketing, understanding the business processes, and having the ambition to explore the supporting technologies and business applications.

Listening to customer requirements, reviewing existing and future processes, and then translating all this input after full understanding in a realistic and actionable solution that you can configure and implement is really the crux of this opportunity!

So, what will you be doing on a daily basis?

Your main day-to-day role will involve the following activities but of course will not only be limited to these. There will be plenty of other, exciting tasks that will be involved!

• Translate business needs into concrete solutions
• Gather, analyze and update functional business requirements
• Description of functional specifications and integrations
• Stakeholder management
• Build & update use cases and processes

• Support key users with functional questions about the used solutions
• Design test plans
• Configure and adapt processes in marketing automation and/or (Customer) Service management platforms

Requirements

• Bachelor or Master Degree in a discipline related to marketing.
• Minimum 1 year of experience in digital, customer service and data-driven marketing
• Experience with Marketing Automation and/or Customer Service Management and/or Voice of Customer (surveying) solutions
• Experience in Data Management Platforms such as Adobe Audience Manager, Bluekai, Krux, DSP, ESP is a plus.
• Experience in solutions such as Adobe Campaign, Marketo, Zendesk, Service Now, Alida, Medalia, Qualtrics are a plus.
• Strong verbal and written communication skills
• Strong interpersonal and influencing skills with demonstrated success in creating real impact within a networked, cross organizational environment
• Problem solving skills and result oriented mind-set
• Excellent analytical skills and reporting skills
• An ability to deliver high quality work, quickly, in a dynamic organization under time pressure
• Proficient computer skills, including Microsoft Office applications.
• Languages: Fluent in Dutch or French & English

Our offer

Keyrus offers a working environment and projects that attract the best people working in Data, Digital and Business Transformation. Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary skills to help you build a strong career path. Our working environments gives you freedom to act but also gives you a support network that will help you to become self-propelled with a disciplined and goal-oriented approach.

We have also implemented an Agile Performance Management framework, where strength-based coaching, aligned company goals, alongside regular check-ins and feedback managed throughout the year are at the heart of our people management strategy. You will be given support and advice by senior members of the Digital Customer Solutions practice, enabling you to acquire the 1st certifications in the chosen tools as well as on the projects.

Our generous and flexible salary package gives you the choice between:

• A mobility budget that you can utilize for sustainable transportation, housing costs (rent or mortgage) and/or cash
• Traditional petrol or electric car and a fuel card

On top of these two options, you will also receive net allowances, eco vouchers, hospitalisation (DKV) insurance & group insurance and a bonus scheme to use on our cafeteria plan

Keyrus gives you the chance to develop your career alongside leaders in data, digital and management and transformation. Our project and clients at the heart of data and digital transformation changing the world we live in for the better, making data matter.

Who we are

Keyrus, creator of value in the era of Data and Digital.

Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Keyrus in Belgium employs 200+ highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital. Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of €351.89m in 2022 and with more than 3200+ employees in 22 countries. The Keyrus Group offers the performance, solidity and know-how of a large professional services organization, whilst preserving the agility of a young company.

For more information, visit our website: www.keyrus.be